If you place an order direct via email, telephone or Facebook/ Instagram messenger, I will send you an invoice (via email) to request payment. Payment by bank transfer please.
Please check all items listed on the invoice are as per your requirements.
Full payment of invoice is required before I begin processing your order.
If you would prefer to pay by debit or credit card, please place your order via my Etsy shop.
Shipping/ Delivery & Collection Options-
If you are Stockport based, you are welcome to collect for free at an agreed time & date.
Standard shipping for UK orders is Royal Mail Second Class Recorded Delivery.
Please allow 3 – 5 working days for delivery.
Standard shipping for International orders is Royal Mail International Tracked & Signed.
Europe- Please allow 3 – 5 working days for delivery.
Worldwide- Please allow 5 – 14 working days.
Shipping Upgrades are available on request.
Personalised Embroidery Orders-
A pdf preview of how your embroidery will look, will be sent to you for comment/ approval prior to stitching. No embroidery will commence until I have received written approval.
Please ensure you check your preview carefully for correct spellings, details and colours.
No refunds will be given if changes are requested by the customer once embroidery has commenced or completed.
Please note: Embroidery kits contain long threads, sharp needles and pins. Please supervise / keep out of the reach of children when sewing.
Please note that I may use photographs of your embroidered item for sales and/or marketing purposes. If you do not wish me to do so, please contact me via email at firstname.lastname@example.org
Questions about your order?