How do I send you the artwork/ handwriting?
Please send a copy of your artwork/ handwriting (JPEG or BMP format please) as an attachment via email to- firstname.lastname@example.org
If you order via Etsy, you can message me via the Contact link at the top right hand corner of my Etsy Shop (underneath my Shop Owner photograph) and you can attach the photograph/ scan in there.
A scanned copy of the artwork will ensure the nearest match to the original drawing/handwriting but often the easiest option is to take a photograph of it on your smartphone. Please ensure the photograph is taken in good light (preferably natural daylight) and from directly above, so that I can replicate as true a likeness as possible.
What is your current turnaround time?
My usual turnaround times are 1-2 weeks for New Baby items/ embroidered patches and 2-3 weeks for Kids Artwork or Handwriting orders. If you require something sooner than that, please do not hesitate to ask, as I can often accommodate.
In the run up to Christmas, Mothers Day and Fathers Day though, these lead times can be a little longer.
Can you embroider any type of artwork?
Whilst I try my best to meet customer requests, not all drawings are suitable for embroidery. There are limits on the size of embroidery suitable for each item, which I state in each listing. Ideally, original drawings should be no bigger than A4 as the largest area I can embroider is 17 x 20cm.
I can usually scale down simple drawings successfully, however more complex or very detailed drawings cannot always be embroidered successfully at the scales my machine allows. I will advise if I feel an item you have ordered is unsuitable for the drawing sent. Please feel free to ask me any questions before you place your order.
What are your shipping/ delivery options?
Standard shipping for UK orders is Royal Mail Second Class Recorded Delivery.
Please allow 3 – 5 working days for delivery.
Standard shipping for International orders is Royal Mail International Tracked & Signed.
Europe- Please allow 3 – 5 working days for delivery.
Worldwide- Please allow 5 – 14 working days.
Shipping Upgrades are available on request.
Do you offer gift wrapping?
If you are ordering the item as a gift and wish for it to be sent directly to the recipient, gift wrapping is available for a small fee when you add the item to your cart. If you select this, the gift will be wrapped in tissue paper, sealed with one of my Sew Unique Artwork stickers and placed carefully in a brown cardboard box ready for posting. I can add a handwritten gift tag to it too and will use my best handwriting to write it on your behalf. Just let me know the message you would like adding to it. Not too long please, the tags are only 5 x 8cm.
Got another question?
Please do not hesitate to contact me to ask-